Privacy​ Policy

 

At South African Secrets Limited (“SAS") your privacy is important and we are committed to doing everything we can to protect any personal data that you give to us when booking a holiday or visiting our Website. Please continue reading this privacy policy to understand how we use and protect this information. 

Please also read our separate Cookie Statement, which explains how we use cookies and other similar technologies. If you have any questions about what we do with your personal data after reading this policy, feel free to contact us using the contact details provided below: 

By Post: 

South African Secrets Ltd

The Lodge, 1 Campriano 

Drive, Warwick 

CV34 4NQ

 

By Email:  holiday@southafricansecrets.co.uk 

How this Policy Applies

This privacy policy covers all platforms through which we offer travel-related services, this includes our Website and our social media sites. By submitting your personal data to us you agree to the transfer, storing or processing of your data in accordance with this policy. 

Data Privacy is one our fundamental concerns so unlike other travel and tourism providers we do not offer the ability to book holidays through our Website. In fact we have a much more tailored and secure approach to planning your holiday so we will directly contact you to obtain the required data to book your holiday and any transactions will be conducted through strict bank transfers, contact us using the details above to understand as to how you can book a holiday with us.   

By visiting our Website and/or making a booking with us you are agreeing to us handling your personal data as set out below. If you do not agree to us using your personal data in these ways, unfortunately we cannot accept your booking and you should also not use our Website. We may change this privacy policy at some point the future. Please re-visit this page if you want to keep up to date with any changes. 

All references in this privacy policy: to our "Website" refer to the website at www.southafricansecrets.co.uk, to "we", "us" and "our" refer to South African Secrets Limited; and to "you" and "your" are to you, the user. 

 

What kind of personal information do we collect? 

When you book a holiday with us, you will be required to provide us with certain information, including your name, address, e-mail address and phone number and payment information. If you fill in a Guest Information Form, but don’t actually complete the booking, you will still be providing us with this information. 

If you get in touch with our customer services team, whether by phone, e-mail or otherwise, you will be asked to provide us with information. This is likely to include your name, address, e-mail address and phone number.

There are also other instances when you’ll provide us with information, for example if you register to use our website or send us electronic communications. 

Personal Information you give to us about others

If you are travelling with others or booking a holiday for someone else, you will need to give us personal information about them when making the booking, for example their name and age. It is your responsibility to ensure that anyone who you have provided personal information about is aware that you have done so and accept how we use and process their information. 

Personal Information we collect automatically

When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information. 

If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings. 

Personal Information that we receive from others

We may also receive information about you from other sources, such as business partners, affiliates and other independent third parties such as search engines or social media sites. We may combine this data with other information provided by you. We work closely with these parties and we will notify you when we receive information about you from them and the purposes for which we intend to use that information. 

What do we do with your personal data?

Once we have collected the information about you, it will be used for varying purposes. Your personal data could be used in the following ways: 

  • Bookings: Put simply, we will use your personal data to provide to you the services that we sell, which may include holiday accommodation, transport, and other ancillary products. We need certain information about you, so we can fulfil our obligations contained in the contract that you enter into with us when you make a booking. 

  • To communicate with you in relation to your holiday: We may get in touch with you using the contact information you have previously shared with us, to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. For example, helpful information about the destination to which you are travelling, email security alerts, administrative email messages about your holiday and emails to remind you of certain obligations before embark on your holiday. 

  • Customer Services: You are free to contact us about our services at any time, whether this is a general query, a question about your booking or to report a problem on our Website. This can be done through our Contact us page on our Website, email or by telephone. We will use the information that you have provided to help us answer any questions and respond to your query (along with any future queries that you may have) 

  • Personalization: We may use the data you provide us with to enable us to show you the products and services we think you will like on our Website and communicate these with you, such as the recommended deals and special offers we put to you. In such instance we may use carefully selected third parties to assist us in digital marketing. Such third parties will be subject to a contractual agreement with us to retain and process such confidential information in accordance with applicable legislation.

  • Marketing: Where you place an order with us and you have not opted out (or in any other case, if you have opted in, we may contact you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on your personal information. 

  • Promotional Activities: If you participate in our promotions (such as surveys or competitions) we will use the information you provide to administer these activities. 

  • Improving our services: Sometimes we may use your data to help us improve the quality and functionality of the services that we offer. This includes troubleshooting, data analysis, testing, research and for statistical and survey purposes, all of which helps us to provide the best service that we can. 

  • Security: We may use your data as part of our efforts to keep our site (and the information you provide to us) safe and secure, such as to help with fraud investigations or data protection regulation. 

  • Fraudulent Claims: We may use your personal data in order to detect or defend any claims we believe to be potentially fraudulent. 

  • Legal and regulatory compliance: We may need to use your information in relation to legal disputes, regulatory, compliance or police investigations or if necessary to enforce our terms of use. 

 

When we process your information in one (or more) of these ways, we will be relying on one of the following legal bases: 

  • Performance of a contract: We may need to use your information to fulfil our obligations in a contract that you have with us. If you make a booking with us, we will use the information that you provide us with when making the booking to complete and administer the reservations with the relevant third party suppliers. 

  • Consent: You will be asked to consent to us providing you with marketing information and if you give us this consent, we will rely on this when contacting you. You may withdraw this consent at any time by contacting us and advising us that you want us to remove your data. 

  • Legitimate interests: We may use your information for our own legitimate interests, so to provide you with the best suitable content on our Website, to improve and promote our services and for certain administrative and legal purposes. 

 

How do we store your data

Any information that you provide to us in the above ways is stored on our secure servers and all payment transactions are by bank transfer or cheques only. Only authorized personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.


We will only retain your information for a reasonable period of time or for so long as either you or legislation permits.

Our booking process does not involve taking card payments and we do not process transactions through our Website or through our business, payment is generally made through bank transfer. 

When do we share your data with third parties?

In certain circumstances, including but not limited to legal purposes, we do share the information you provide to us with parties outside of SAS.

The third parties who we might share your data with include: 

  • Our suppliers: If you make a booking with us, it is necessary for us to share your reservation data with relevant third parties, such as hoteliers, airlines, insurers and ground-handling agents, to complete your booking. The data shared may include your name, contact details, payment details, the names and ages of any guests travelling with you, along with any preferences or special circumstances you told us about when you made your booking. If you contact us with a query about your booking we may pass this on to our suppliers if they are better placed to help you. Due to the nature of our business, it may be necessary for data that we collect to be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and may not be subject to the same level of data protection controls as in the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 

  • Referring websites: If you were referred to our Website via another webpage, we may share some information about you with that referring website so that they can contact you directly about their products and services, this includes Google Analytics

  • Third party service providers: This includes anyone who provides services or functions on our behalf, including business analytics, advertising and customer service. We use these service providers to process your data on our behalf, this may be to send our marketing material or to collate information that can be analyzed to improve our service. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use information for any other purpose. 

  • Law enforcement authorities: We will disclose personal data insofar as it is required by law or when we believe it is necessary for the prevention, detection or prosecution of criminal acts, including for fraud, immigration, customs, security or anti-terrorism purposes. 

  • Business Partners: We may share your data with our business partners with whom we offer joint products and services, this may include other travel agents, credit brokers and lenders, and advertising networks. We do this in order to maximize the services that we provide to you and so they may contact you directly about their products and services that may interest you. Please note that whilst we employ strict procedures and security features to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage, we do not control the privacy practices of these third parties and we would encourage you to review their own privacy policies where appropriate.

  • Further, any information that is collected from you directly by hotels or other suppliers is not covered under this privacy policy and we would urge to check their own privacy policies before handing over any personal data. 

 

What rights do you have in relation to your personal data?

You have the following rights in relation to the personal data that we hold about you: 

  • You may request a copy of the information we are keeping about you by submitting a Data Subject Access Request to us at the address detailed above.  

  • You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or transfer it to another party yourself. 

  • You can ask us not to process your personal data for marketing purposes at any time by sending a request to the above address or clicking ‘unsubscribe’ on any of the emails that we send to you. We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes and you will have to opt-in by checking a box in order for us to do this. 

  • You have the right to request that we delete all personal data that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request. If you would like to exercise any of your above rights please contact us at holiday@southafricansecrets.co.uk or using the address above. Please write ‘Request regarding personal information’ in the subject line if sending by email. We will handle any requests we receive in accordance with UK Data Protection Legislation. 

 

How do we treat personal data of children?

 

We do not allow anyone to book holidays or other products or services through our Website. 

We only take bookings for holidays or other products or services directly over the phone or in person and strictly only if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians. 

 

Who exactly is responsible for processing personal data that is collected under the policy?

 

SAS controls the processing of data over its websites in legal terms, this means that SAS is the Data Controller for the purposes of UK Data Protection legislation. 

How can you contact us?

If you have any questions about this Privacy Policy or wish to exercise any of your rights under it, please contact us at: 

 

Email: holiday@southafricansecrets.co.uk  

Post: Should be sent for the attention of the Customer Services Team to: 

South African Secrets Ltd

The Lodge, 1 Campriano 

Drive, Warwick 

CV34 4NQ